This Refund Policy explains when and how refunds are handled for purchases from SFS Wear.
Return window
You may request a return within 7 days of delivery. Contact us before sending any item so we can provide return instructions.
Return eligibility
To qualify for a refund, the shirt must be unworn, unwashed, undamaged, free from marks or odours, and returned with its original tags and packaging. Proof of purchase or the order number is required.
Items that cannot be refunded
Items returned after the 7-day return window.
Items showing wear, washing, alteration, damage, stains, or missing tags.
Gift cards and items clearly marked as final sale.
Items returned without prior authorisation.
Damaged, defective, or incorrect items
Email support@sfswear.com within 48 hours of delivery with your order number and clear photographs. If the issue is confirmed, we will arrange a replacement or refund and cover reasonable return shipping costs.
Refund process
We will inspect the returned item and email you when the return is approved or declined. Approved refunds are sent to the original payment method, normally within 5–10 business days. Your bank or payment provider may need additional processing time.
Shipping charges
Original delivery charges are not refundable unless the order was damaged, defective, incorrect, or cancelled before dispatch. Return shipping is paid by the customer for change-of-mind and sizing returns.
Exchanges
Size or colour exchanges depend on stock availability. The fastest option may be to return the eligible item and place a new order for the preferred variation.
Late or missing refunds
If an approved refund has not appeared after 10 business days, check with your bank or payment provider, then contact us with your order number.
